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Proposals, objections, and complaints

For the purpose of continuous improvement of our activities, FFTB has developed procedures regulating suggestions and complaints.

Please read the procedures carefully, and submit the completed forms (in case of a complaint) to the Quality Management Office (office P03) or via email at kvaliteta@pbf.hr.

Suggestions can also be submitted anonymously:

 

Feedback on suggestions from specific years can be found here: